FAQ'S

Are your products new or pre-owned?

Product condition is clearly stated on each listing. We offer a mix of new and like-new resale items, all selected to meet our quality standards.

How long does shipping take?

Orders are typically processed within 2–3 business days. Estimated delivery time is 5–14 business days, depending on your location. Free shipping is available on all orders unless stated otherwise.

Do you ship internationally?

Yes, we ship worldwide. International delivery times may vary based on destination and customs processing.

Will I receive tracking information?

Absolutely. Once your order has shipped, you will receive a tracking number via email so you can follow your delivery every step of the way.

Can I return or exchange an item?

Due to the nature of resale items, all sales are final unless the item arrives damaged or incorrect. Please review product descriptions carefully before purchasing.

What if my item arrives damaged?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and our support team will assist you promptly.

How can I contact customer support?

You can reach us anytime through our Contact Us page or by email. We aim to respond within 24 hours.

Are prices negotiable?

Our prices are set to reflect the quality, condition, and market value of each item. We strive to offer fair and competitive pricing without compromising luxury standards.

Do you restock sold-out items?

Some items may be restocked, but many of our pieces are limited. We recommend purchasing promptly once you find something you love.