SHIPPING, NO-RETURN & REFUND POLICY

By placing an order through our website, you acknowledge and agree to the terms below. Please review this policy carefully before completing your purchase.

ORDER PROCESSING & DELIVERY

Orders are typically processed within 1–3 business days.

Estimated delivery time is approximately 5–7 business days after processing. All delivery dates and timeframes are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather, holidays, customs, high order volumes, or circumstances outside of our control.

Once your order has shipped, tracking information will be provided when available.

We are not responsible for delays caused by the shipping carrier or for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.

If tracking information indicates that an order was successfully Delivered to the address provided at checkout, we will generally consider the order fulfilled.

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

LOST, STOLEN OR MISSING PACKAGES

If tracking does not show “Delivered” and your package appears to have been lost in transit, please contact us within 7 days of the last tracking update.

Depending on the circumstances, we may:

• Open an investigation with the shipping carrier;

• Send a replacement; or

• Provide store credit.

If tracking indicates that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, building management, and the shipping carrier.

We are not responsible for packages lost or stolen after confirmed delivery, except where otherwise required by applicable law.

PRODUCT PHOTOS & PRODUCT VARIATIONS

We make reasonable efforts to represent our products accurately. However, product photographs are provided for illustrative purposes, and the item received may have minor variations from the images displayed on our website.

Variations can occur because of different manufacturing batches, suppliers, materials, lighting, photography, screen settings, and production processes.

Minor differences may include:

• Color or shade;

• Stitching;

• Texture or material appearance;

• Pattern or graphic placement;

• Small design details;

• Packaging;

• Measurements or sizing details; and

• Other non-material characteristics.

By purchasing, you acknowledge that minor variations may occur and that every product may not be visually identical to the photographs displayed on our website.

This provision does not apply to an item that is materially different from what was advertised or ordered.

ALL SALES FINAL — NO RETURNS

ALL SALES ARE FINAL.

We generally do not accept returns or exchanges after an order has been shipped, including for:

• Buyer's remorse or change of mind;

• Ordering the wrong size, color, or variation;

• Minor product variations disclosed in this policy or on the product page;

• Shipping or carrier delays;

• Incorrect or incomplete addresses provided by the customer; or

• Packages confirmed as delivered by the shipping carrier.

Please carefully review your order, shipping address, selected size, color, variation, and product description before completing your purchase.

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer protection law.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Although we do not generally accept returns, if your product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us at [SUPPORT EMAIL] within 7 days of delivery.

Your request should include:

• Your order number;

• A description of the issue;

• Clear photographs or video of the product received;

• Photographs of the shipping packaging when applicable; and

• Any other information reasonably necessary to review the issue.

After reviewing the evidence, we may provide an appropriate resolution, which may include a replacement, store credit, or refund where required or appropriate.

REFUNDS

Refunds are generally not provided after an order has shipped, except where we determine a refund is appropriate or where required by applicable law.

Shipping delays, buyer's remorse, ordering mistakes, minor disclosed product variations, and incorrect addresses provided by the customer generally do not qualify for a refund.

Approved refunds will be returned to the original payment method unless otherwise agreed.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, we strongly encourage you to contact us at [SUPPORT EMAIL] before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

We reserve the right to contest chargebacks or payment disputes that we believe are inaccurate or unsupported.

When responding to a payment dispute, we may provide relevant evidence to the payment processor or financial institution, including:

• Order and transaction information;

• Tracking information;

• Delivery confirmation;

• Customer communications;

• Product descriptions and photographs applicable at the time of purchase;

• Checkout information; and

• Applicable store policies and evidence of the customer's acceptance of those policies.

Customers who abuse the chargeback process or engage in fraudulent activity may be prohibited from making future purchases from our store.

Nothing in this section prevents a customer from exercising legitimate rights available through their card issuer, payment provider, or applicable law.

AGREEMENT TO TERMS

By placing an order through our website, you acknowledge that you have reviewed and agreed to our applicable store policies, including this Shipping, No-Return & Refund Policy.

You also acknowledge that product images may contain the minor variations described above and that delivery dates are estimates rather than guarantees.

If you have questions regarding your order or these policies, contact us at:

Email: [Luxo.suppo@gmail.com]

Last Updated: [9/23/2026]